こんばんは。Today I took my two sons to get their passports renewed at the University of Texas International Office. In the past, we’ve gone to the post office to take care of it, but a friend recommended the UT International Office, and the reviews are fantastic, so we decided to give it a try.
I have to agree that this is the best way to get your passport renewed (or apply for a new one) in person in Austin! The staff was so friendly, the wait time was minimal, and they even offer photo services for cheaper than Walgreens.
I was nervous about going here during spring break because I heard it can get crowded. But really, it’s a great time to do it because you don’t have to take your kids out of school which is important if they are high school age. Plus, during spring break, there’s hardly any traffic. We arrived when the office opened (8 am) and parked at the San Antonio Garage, which is just across the street. The cost was US $6.
There was a short line at the UT International Office, as you can see in the photo above, but it was shorter I was expecting. I think we waited for about 15 minutes before reaching the reception desk, where the friendly staff member made sure we had all of our documents (including check to the US Dept of State) in order, placed everything into a plastic folder for us, and told us to wait for a txt which would let us know it was time for us to head upstairs for the actual processing. The waiting area is small but comfortable. It was such a nice environment compared to the post office!
After 10 more minutes, we received the message and took the elevator up to the 2nd floor where we turned in our document packet to another worker (also super-friendly), who double-checked everything, and then we sat down while they processed the application (or whatever they needed to do). If you need a photo, they will take it upstairs. I think the fee is US $13. Next time, I’d save the trip to Walgreens and just get the photo done (for cheaper) there at the UT International Office.
10 minutes later we were called back to the counter and took oaths stating that everything on the applications was true, then paid the US $35 service fee, listened to a detailed explanation of what would happen next, how long it would take to receive the passports, and received a paper that had instructions on how to check the status of the application. I have to say again that the staff members were so helpful, friendly, and clear about everything. The University of Texas International Office is SO MUCH BETTER than the post office for handling passport applications. I recommend anyone in the Austin area use them.
I hope you had a nice day!